The protection of your personal data is very important to us. Of course, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection regulations. You can find more information in our Privacy Policy.

Your personal data is always transmitted to us encrypted using digital security systems. Our websites are protected by technical measures against damage, destruction, or unauthorized access. All employees who may come into contact with your data have signed a strict confidentiality agreement.

Your trust is very important to us. So, you can not only count on MONO 8 to always find the latest ideas for your home, but also that your data is safe with us.

As a registered customer, you can shop even more easily and quickly in the MONO 8 online shop. Your address details are already pre-filled on the order page, and you can save additional delivery addresses. If you have also voluntarily subscribed to our newsletter, you will receive selected offers by email and always stay up to date. Through your customer account, you have full control over your orders and your personal data.

We do not have a minimum order amount, so you can order even a single item.

The following payment methods are available:

• Advance payment: we reserve your items for up to seven days from the order date. You can conveniently transfer or deposit the corresponding amount; bank details are included in your order confirmation, which you will receive by email immediately after placing your order. Please provide complete and correct details in the transfer so that we can securely assign it and your order reaches you as soon as possible. As soon as the total amount has been received in our account, we will process your order, prepare the goods, and ship them; we will inform you again by email (shipping confirmation). Your shipment usually arrives within 2 to 3 days.

• Credit card: pay easily with Visa, Mastercard, or American Express.

• PayPal: pay even more securely and quickly with your PayPal account.

• Apple Pay: pay with iPhone, iPad, and Apple Watch.

• Google Pay: easy and secure payment through your Google account.

• Instant transfer: pay easily and directly.

• Klarna: flexible payment with buyer protection.

At checkout, we place the utmost importance on your security. Your data is, of course, always transmitted encrypted so that third parties cannot read it. Credit card payments are handled by a specially certified security partner.

Do you have a discount code for our online store? Add your items to the cart as usual. On the "Cart" page, enter your code in the "Coupon" field and click "Activate." Your coupon will be applied and the total will update.

Normally, all items you see in the online store are in stock and therefore available. But nobody is perfect and it can happen, for example, that the very last item has run out due to overlaps in our warehouse. In that case, we cannot ship or charge for that item. We will inform you and let you know when or if the item will be available again and if you wish to wait. This usually takes about 3 weeks. Otherwise, we will immediately refund any amount already paid.

For shipments within Spain, we apply a flat rate of €6.90 (regardless of the number of packages).

For orders over €79, shipping is free.

You can find more information about international shipping here.

Standard delivery usually takes 2-3 working days from receipt of order. If your delivery has not arrived within five working days or you have not yet received shipping confirmation for your order, please email our support team: welcome@gutraum8.de. Remember to include your customer or order number.

If you have registered in the online shop, after logging in you will be able to check your personal data and your order data in "My account". For each order, you will be informed, for example, whether it has already been paid for or is on its way. In addition, we will send you an email when we receive your order and another as soon as the shipment leaves our warehouse (shipping confirmation).

Without registration, it is not possible to subsequently access your order online, but we will always keep you informed by email.

You can cancel your order by exercising your legal right of withdrawal. Simply send us an email or, if the goods are already on their way, return them directly by refusing delivery. You can consult the legal details of the right of withdrawal here.

To do so, please fill out our withdrawal form.

You can easily change your name and address by clicking on "My account" in the top right corner, after logging into the MONO 8 online store.

You can find more information in our Terms of Service.

You can return any item you have purchased from the MONO 8 online store within 14 days of receipt, by exercising your legal right of withdrawal. You can find the legal details of the right of withdrawal here. For practical purposes, we recommend the following:

When unpacking, avoid any damage or soiling of the merchandise and, if possible, do not remove labels, etc. until you have decided to keep the product. Otherwise, you may be liable for compensation for loss of value.

If you decide to make a return, include any removed labels and use the original packaging to protect the merchandise, or pack it in such a way that it cannot be damaged during transport. To facilitate the allocation of the return to your order, use the return slip included in the delivery. On it, you only need to mark which item you are returning. It would help us greatly if you also indicate the reason for the return, so we can learn and improve. Please note that these recommendations are not a requirement for exercising the right of withdrawal.

The address for your return is:
Gutraum 8 GmbH
Aleks Protic
Gutleutstr. 16A
60329 Frankfurt

Please always include the return slip or a letter with your invoice or customer number (in case of advance payment, also include your bank details) with the return so that it can be correctly assigned and you can be refunded the amount.

If you exercise your right of withdrawal within the 14-day period, you will not be charged any return shipping costs. Condition: the purchase price (excluding incidental expenses) of the returned merchandise is over 40 euros and you have already paid for the merchandise in full. You can find everything else in the Terms of Service.

We do not accept improper returns, particularly when

• the 14-day withdrawal period has expired;

• the merchandise was not purchased from our MONO 8 online store;

• the purchased item is not included in the return package; or

• there is an obvious attempt at fraud.

In the event of an improper return, we will contact you.

As soon as your return arrives at our logistics center, it will be checked and a refund will be processed. Depending on the payment option chosen at the time of purchase, the amount will be credited to your credit card or PayPal account. In the case of advance payment, we will transfer the amount to the bank account indicated on the return slip or in your enclosed letter.

Generally, the amount is refunded within one week of receipt of the return.

Have you entered the correct email address and password? If you have forgotten your password, simply request a new one. Or send an email to our support team: welcome@gutraum8.de.

Click Contact Us. You can submit your questions to our support team using the contact form.

Click on Contact. You can submit your questions to our support team using the contact form.

We will forward them directly to the appropriate person.